This Is For Your Safety

How to protect yourself from would-be scammers and imitators of Kuda.

Don’t ignore red flags, flashing lights and alarm bells.

As more people know about Kuda, there’ll be more people who will try to be us.

But while imitation could be a harmless form of flattery, the line is crossed when a person or a group of people pretends to be Kuda so they can rip off unsuspecting members of the public.

Not on our watch.

To help you differentiate imitators with bad intentions from the Kuda you love, we’ve put together some red flags, facts and eye-openers. Please, pay close attention.

1. Kuda is not on Telegram, WhatsApp, 2go (or Tinder).

If anyone contacts you on any of these apps claiming to be us or from us, block them immediately.

Also, don’t join any online forum or group chat claiming to represent us even if the profile picture used is the Kuda logo (more on logos later).

2. We don’t give loans by email, text messages or through social media.

Any offer of a loan, currently known as a Kuda Overdraft, from us will be made exclusively on the Kuda mobile and web apps.

In fact, Kuda Overdrafts will be given automatically to anyone who uses their upgraded Kuda account regularly. Learn more about this fact here.

3. We don’t ask for payment (or collateral) to give loans.

If you’re being asked to pay to get a loan, any loan at all, run!

This isn’t normal anywhere on earth.

4. We’re not an investment company.

Anything called “Kuda Investments” today isn’t by us. Please, read that again.

If we ever design an investment product, you will be one of the first people to know.

5. A logo is not proof of anything.

Anyone can download a logo off the internet and use it. Sadly, we can’t control that but you can choose what to believe. Don’t let anyone rip you off with good graphic design.

6. Our office is not a branch.

We’re branchless (which is the point of being digital), and you’ll never have to walk into a building to use your Kuda account or to get help with it.

We work from our Yaba office (and remotely) but that’s not the same as having a branch.

Please, make an appointment by email if you’d like to visit our office or we won’t let you in for the safety of our staff.

PS. There’s no vault for cash at our office.

7. We don’t send account information by text message (SMS).

We may use text messages to run a public promotional campaign or to send you a confirmatory code (aka OTP) but we don’t currently use them to send you information about your account.

The rule: Credit and debit alerts are sent as push notifications, account statements are sent by email.

8. We’ll never ask you to share your password, sign-in PIN, card PIN, transaction PIN or answers to your security questions.

This can’t happen, ever.

If you can’t sign in to your account, you’ll have to reset your password yourself. We won’t ask you to tell us the last password you used.

Anyone who asks for these details is dangerous and must be blocked online and in real life.

9. We don’t sell POS terminals.

At least not yet. If this changes, we’ll let the world know.

In the meantime, any so-called Kuda selling POS terminals isn’t our relative. Don’t fall for it.

10. When in doubt, ask us. Please.

Is there something you’re not sure of? Do you have a funny feeling about an offer you got from a so-called Kuda? Please, ask us before you take any other action.

Chat with us on the app, tweet us or send a message to help@kudabank.com.

It’s always better to be safe than “Had I known.”

Take care. 💜

We’re the bank of the free. kuda.com