If They Ask You
Three things you must never share with anyone to protect your Kuda account.
We’ll say this plainly, it’s the time of the year when scams go viral and people get swindled.
But that’s not going to be you because you’re careful and you pay attention.
We previously sent you some red flags and pointers to look out for, but criminals are clever and you must stay several steps ahead of them.
This is a reminder.
If anyone asks you for any or all of these details, they’re up to something:
1. Your Kuda login details.
That’s your password and your login PIN. These two, like everything else we’re about to mention here, are for you to know and for everyone else to be clueless about.
2. Your card PIN and CVV.
Your CVV is the three-digit code on the back of your card. This and the PIN you use to authorise your card transactions at ATMs, on POS terminals and online are not for sharing. Keep the bad guys guessing… forever.
And if your PIN is 1234, 0000, 1111 or any other repetition of a single number, please change it to something more random now.
3. Your Pay ID.
Your Pay ID is a number you generate on your Kuda app to pay on websites that have a ‘Pay With Bank’ option. It allows you to pay online from your Kuda account without using a Kuda Card.
Your Pay ID gives a website permission to debit your account of the amount you want to pay.
No one other than you should ever have your Pay ID, for any reason whatsoever. Don’t risk it.
Please, remember that none of us at Kuda will ever ask you for any of the details we just mentioned.
If they ask you, they’re not our staff, agent or representative. They are your enemy and a potential scammer. Don’t respond.
Other Important Things To Remember
There is only one Kuda Microfinance Bank and these are our official accounts: Twitter, Instagram and Facebook.
You can reach us through any of those accounts but we prefer that you text us on the app or send a message to help@kudabank.com. These are much safer than social media.
Also, never post your bank account number, the email address linked to your bank account or other personal information publicly on the internet. Please.
It’s been a ridiculously stressful year, let’s do our best to end it safely.
Take care. 💜
